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General conditions


 The website belongs to Ophelia CommV.

VAT number: BE0763787304

Adress: Huybrechtsstraat 57/1, 2140 Antwerpen, Belgium


Tel: +32472316699


Shipping to Belgium is free for purchases over € 75. Otherwise shipping cost is € 5.

Shipping costs to other EU countries is €8,7.

Shipping costs are specified when the buyer finalizes the order. The said costs may vary depending on the geographic zone of delivery. They may not be disputed by the buyer insofar as he/she has necessarily been informed thereof at order payment.

We currently ship to EU only. Living in another country? Just contact us.


All orders are processed when received, or on the next working day day at the latest. Articles are delivered in Belgium by Bpost within 30 days after confirmation; the specified delivery deadline is for information purposes only. Possible delays do not open rights to compensation.

Articles that are delivered outside of Belgium will have a longer transport deadline. For international deliveries, additional taxes and/or costs may have to be paid by the buyer when picking-up his/her article.

Articles are delivered to the address specified by the Buyer when placing his/her order.

The buyer will check goods' packaging at delivery and inform the carrier of possible damages, expressed by handwritten reserves on the delivery slip followed by the buyer's signature.


       You have 14 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your cards issuer’s policies.

If your item did not return or was not approved, we will not refund it.


You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us
If you have any questions on how to return your item to us, contact us.


The buyer places his/her order on, using the specified procedure. Automatic registration systems are deemed as evidencing the order type, content and date.

Online order confirmation constitutes an electronic signature which has the same legal value as a handwritten signature between Ophelia lingerie and the buyer.

The sale will only go through once Ophelia lingerie has confirmed the order. Ophelia lingerie reserves the possibility of not confirming an order for any reason whatsoever, in particular due to product supplies, a problem with the order (e.g.: an order for an unusual quantity or amount) or a foreseeable delivery problem. Ophelia lingerie will inform the buyer using any means. Any new order will only be taken into account further to the buyer's correct payment of amounts possibly outstanding from previous orders.


Prices are expressed in Euros and are only valid on the date of order. Ophelia lingerie may modify article prices at any time. Only the price displayed on is authoritative between the parties.

The displayed price does not include delivery costs.

Payment methods

To pay an order, the buyer can use the payment methods specified when placing an order.

Online payment enables the buyer to pay his/her order using a bank server in a secured environment (https protocol and encryption key). The order validated by the buyer will only be considered as definitive once the bank payment center has validated the transaction.

Ophelia lingerie reserves the right to cancel or suspend any order and/or delivery in the event of credit card payment authorization refusal by the buyer's bank or if a commercial dispute exists with the buyer.

Intellectual property

All elements of, in particular literary, graphical, audio, photographic and electronic data are owned by Ophelia lingerie thereof and protected by intellectual property rights.

Any reproduction or transfer, save for exceptions exhaustively acknowledged by law and Ophelia lingerie express and written agreement, is banned and may be submitted to civil and criminal sanctions on the grounds of infringement.

Personal data

The buyer's personal data is processed in compliance with the law of December 8, 1992 on the protection of private life as regards processing personal data.


The buyer declares having consulted all information on an article prior to purchasing and that the said article fully complies with his/her request.

Photographs which illustrate the online catalogue are not contractual and may be modified at any time. Ophelia lingerie shall not be held responsible if a photograph does not comply and/or is inaccurate.

Articles' availability

The buyer will be informed within 48 hours after ordering if an article is not available. The buyer would then be entitled to cancel his/her order and either receive reimbursement of amounts paid within 30 days at the latest subsequently to settlement thereof or exchange the article.


Any claims relating to an online purchase shall be filed within 48 hours subsequently to order delivery under penalty of being inadmissible.

All claims shall be sent by email to the following address:; they will include the relevant article's reference and precise reasons for the claim.


The Buyer is hereby informed that Ophelia lingerie’s liability shall be limited to the order amount in all events, whatever the type of prejudice.

In the event of non-performance, Ophelia lingerie’s liability may not be committed if such lack of or incorrect performance of the sale agreement is attributable either to the buyer or to an unpredictable and insurmountable action by a third party who is not party to the sale, or a force majeure event.

Applicable law and Power of Jurisdiction

In the event of any dispute relating to the application hereof, Ophelia lingerie and the buyer agree to have Belgian law applied and attribute power of jurisdiction to the Courts of the Brussels legal district.